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Showing posts from July, 2011

Horrible Service with Consumer Dignity

                                                 ( Aero, getting set for departure ) Thursday 14 th July 2011, here I was rushing off to Port Harcourt on the 7.15am flight from MM2 airport Lagos to Port Harcourt  Omagwa Airport to prepare and conclude somearrangements for a scheduled event the following week in Port Harcourt.  First problem, Aero Contractors Airline deducted money from my card while paying for my ticket online and I didn’t get a booking reference number displayed on the screen to show I have actually been booked on that flight,however I got an SMS alert showing the payment has be deducted from my bank account.  So for a 7am flight I had to make sure I get to the Airport at least one and half  that  (5.30AM) to get my ticket issue sorted out with Aero Airline and leave enough time to check in if I must still fly that morning. Shamefully enough I did send an email to Aero customer services after the money was deducted from my account without any ticket book